21 Oct 09 Verizon says trackball issue is 'addressed' on Tour, no longer a problem

Sprint had told us in a statement that its BlackBerry Tours only had trackball issues on "early production" units, and now Verizon is telling us pretty much the same thing:

Early on there was an issue with the trackball that affected a small percentage [of] the early production units -- far less than industry norms. The issue was detected early, addressed immediately and is no longer an issue. Returns on this device are some of the lowest among any of our smart phones.

In other words, it sounds like new buyers (and anyone who's taken the plunge recently) should be fine, and Verizon's actually taking it to another level by boasting that the handset's now one of its most return-proof smartphones. That doesn't change the fact that the trackball's a little too recessed for our liking -- but at least it should stay functional.

Filed under: Cellphones, Handhelds

Verizon says trackball issue is 'addressed' on Tour, no longer a problem originally appeared on Engadget on Fri, 18 Sep 2009 22:59:00 EST. Please see our terms for use of feeds.

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Tagi: industry norms, phes, veriz, fri, liking, unge, ly, handset, blackberry, sprint, proof, ing, verizon

28 Sep 10 Are you being served? Not online

While the overwhelming majority of Australia’s internet users have taken the plunge and bought something online, with four out of five planning to do some of this year’s Christmas shopping on the internet, online customer service still leaves a lot to be desired.


Tagi: line customer service, internet line, anning, overwhelming majority, internet users, unge, australia, shopping