
Customer relationship management applications are still the largest segment of the ballooning SaaS (software-as-a-service) market. But the landscape is changing. Pressured to provide faster and better service capabilities while also keeping a tight rein on capital costs, businesses of all sizes are turning to SaaS for everything from recruitment, hiring, workforce scheduling and payroll applications to procurement management and even central ERP systems.

Dimension Data is to expand its data centre, cloud computing and infrastructure-as-service capabilities by taking a majority stake in IT and telecommunications services provider, Netforce, and merging Netforce's operations with those of its own cloud computing provider, BlueFire.
Tagi: service capabilities, netforce, dimension data, services provider, infrastructure, ing