22 Jan 10 Is the SAP KPI program really dead?

SAP is still planning to conduct a benchmarking program for its Enterprise Support service, despite words to the contrary from CEO Léo Apotheker last week -- sort of.

The German ERP (enterprise resource planning) giant created a KPI (key performance indicator) program along with SUGEN (SAP User Group Executive Network) after widespread outcry over the roll out of Enterprise Support in 2008. Enterprise Support offers more features than standard support, but also comes at greater cost.

Tagi: key performance indicator, kpi key performance indicator, sap user, benchmarking program, executive network, group executive, outcry, user group, alg, ceo, giant